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Mission Statement

The primary mission of the Office of the Ombuds for Self-Insured Injured Workers is to provide a confidential dispute resolution process, which advocates for fair and equitable outcomes for injured workers of self-insured employers. We provide an informed annual report to the governor and Legislature containing a summary of our activities, findings, and recommendations for systemic improvements to the Washington self-insured workers' compensation system.

Core Values

Independence

We are independent and collaborate with multiple stakeholders (injured workers of self-insured employers and their representatives, self-insured employers and their representatives, medical providers, Department of Labor & Industries).

Integrity

We take pride in our work and are committed to ethical, honest, and fair outcomes.

Professionalism

We maintain the highest level of professionalism at all times.

Empathy

We are committed to kindness and understanding the needs of our customers and the impact of our actions.

Confidentiality

We are committed to the highest level of confidentiality at all times, and protect the information given to us.