Common Questions
General
- What is an ombuds?
- How can the Office of the Ombuds help resolve concerns?
- What can't the Ombuds office do for me?
- What is the difference between the Department of Labor & Industries (L&I) Self-Insurance Program and the Office of the Ombuds?
- My employer is not self-insured. Can the Ombuds office still help?
- Will my employer or the third-party administrator (TPA) know that I contacted the Ombuds office?
Benefits
Claims
- How do I find information about filing a claim for benefits with my self-insured employer?
- Am I allowed to choose my health care provider?
- May I change my health care provider?
- I received a bill from my health care provider for injury-related treatment. What do I do?
- My employer or their third-party administrator (TPA) has asked me to give a recorded statement. Do I have to cooperate?
- How do I find information about attending an independent medical exam?
- Do I have to work modified duty if my employer offers it?
- How do I get a copy of my claim file?
- How do I protest or appeal decisions on my claim?
- How do I reopen my claim?
Complaints / Discrimination
- How do I file a complaint about an independent medical exam (IME)?
- How do I file a complaint regarding my workers' compensation claim?
- What is considered employer retaliation or discrimination after I have filed a workplace injury claim?
- How do I file a discrimination complaint against my employer?
- How do I file a complaint against my employer for stopping me from filing my injury claim?
Self-Insurance
- How do I find information about my self-insured employer?
- How do I find information about my rights and responsibilities as an employee of a self-insured employer?
- How do I find information about who manages my self-insured workers' compensation claim?
- How do I find information about filing a claim for benefits with my self-insured employer?